Cross River Hooks - Possible degradation of service

Incident Report for Arix

Resolved

This incident has been resolved.

Posted Jun 25, 2025 - 01:58 EDT

Update

The issue has been fixed, and we are working on sending out all remaining webhooks that were not sent out yet.

Posted Jun 25, 2025 - 01:12 EDT

Update

We are continuing to investigate this issue.

Posted Jun 24, 2025 - 19:22 EDT

Investigating

We are currently investigating an issue regarding webhooks failures. Customers may experience some performance and availability issues.
Additional updates will be provided soon. For any questions you may have, please contact Arix support (arix.support@crossriver.com).

Posted Jun 24, 2025 - 19:21 EDT

This incident affected: Arix Production (Arix API, Arix UI, Arix BackOffice, Hooks UI, Hooks API, Oversight UI, Contracts UI, ManualReview UI, Selling UI, Selling API, PreApproval UI, PreApproval API).