Cross River Hooks UI - Possible degradation of service

Incident Report for Arix

Resolved

This incident has been resolved.

Posted Jun 24, 2025 - 12:10 EDT

Update

We are continuing to investigate this issue.

Posted Jun 24, 2025 - 12:09 EDT

Investigating

Our NOC team has identified a possible degradation of performance in Hooks UI.
This is currently under investigation. Customers may experience some performance and availability issues.
Additional updates will be provided soon. For any questions you may have, please contact Arix support (arix.support@crossriver.com).

Posted Jun 24, 2025 - 10:25 EDT

This incident affected: Arix Production (Arix API, Arix UI, Arix BackOffice, Hooks UI, Hooks API, Oversight UI, Contracts UI) and Arix Sandbox (Hooks UI).